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Customer Support / Success Specialist


  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value through upsell.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Qualifications and Skills:

  • 2+ years proven experience in customer success/service/sales or Communications or Bachelor’s Degree.
  • Highly organized and able to multitask. Self-driven and proactive nature.
  • Excellent communication and interpersonal skills. Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes. Experience in document creation.
  • Patient and active listener. Passion for sales
  • Experience utilizing CRM systems, and Microsoft office.
  • 1+years of successful revenue-based sales experience.
  • Working understanding of data protection technologies.

Why work with us?

  • Quality Resource Pvt. Ltd. means collaborating with dedicated professionals with a passion for Sales and technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness are our priority as well as rewarding them for their hard work.

Other Perks & Benefits:

  • Pick and Drop Facility (For females only)
  • Subsidized Food Facility
  • Paid Parking Facility
  • EOBI
  • Medical Insurance
  • Annual Bonus
  • Annual Paid Leaves
  • Annual Trips/Recreational Activities
  • Monthly & Annual Bonuses

For further details and to apply for vacancy, Reach out to us with your C.V. at careers@qrgsolutions.com

Job Title: Customer Support / Success Specialist
Job Type: Full Time
Job Location: Lahore
Shift: Night
Positions: Positions: 03

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